We offer emotional wellness counseling sessions focused on personal growth, emotional support, and self-awareness. These services are not substitutes for medical or psychiatric treatment.

Sessions can be booked through our website. You'll receive a confirmation once your payment is successfully processed.

Yes. We offer single sessions as well as discounted packages (e.g., 4-session group packages).

You can reschedule up to 12 hours before the session time. Rescheduling within 12 hours is considered a cancellation and is non-refundable.

Most sessions last between 50 to 60 minutes unless otherwise specified.

You may request a change in counselor by emailing us. Requests are subject to availability and may not be accommodated within 12 hours of a scheduled session.

Yes, but only upon written request and approval. Sessions must be used within a reasonable time frame.

It’s a free, one-time, 25-minute session to help you understand our services before committing.

No. The Discovery Call is purely informational and does not include counseling or diagnosis.

Yes. The Discovery Call can be scheduled before purchasing any package or single session.

Payments are processed through Razorpay (India) or PayPal (International). Sessions are confirmed only after successful payment.

Please contact info@empatheaseoasis.com and reach out to your payment provider to trace the issue.

You must cancel at least 24 hours in advance to receive a full refund. Late cancellations or no-shows are non-refundable.

• Full refund if cancelled 24+ hours before the first session<br>• 25% refund if one session is attended<br> • No refund if two or more sessions are used

We’ll reschedule the session free of cost. Refunds are not issued for such disruptions.

Approved refunds are processed within 7–10 business days. Payment gateway fees are non-refundable.

Yes, with the exception of:<br>• Imminent risk of harm<br>• Suspected abuse of a child or vulnerable adult<br>• Legal mandates or court orders

Yes, for quality and training purposes. We obtain verbal consent at the beginning of your first session.

No. Your data is never sold or rented. It is used solely for service delivery and legal compliance.

Data is retained for up to 3 years after your last session, then securely deleted.

No, unless required by law or if you give written consent.

You’ll be offered a full refund (for single sessions) or the option to reschedule.

Counselors are only available during scheduled times. Out-of-session contact is discouraged and may go unanswered.

No. Unauthorized recording or distribution of session content is strictly prohibited.

Yes, you can access our services from anywhere in the world. Data may be processed in India or elsewhere, depending on service needs.

Primarily in English and Hindi. Contact us to check availability in other languages.

We do not issue refunds for dissatisfaction. You can write to us at info@empatheaseoasis.com, and we’ll review your concerns within 7–10 business days.

Yes, if you violate our policies or misuse the platform, your access may be suspended or terminated.

All terms are governed under Indian law. Disputes fall under the jurisdiction of Mumbai, Maharashtra courts.